1.
We will act in your best interest.
2. We
will look after your assets and your information responsibly.
3. We
will never abuse your trust.
4. We will deal with you
in an open, clear and honest manner.
5. We will do all we can
to make sure that you understand the products and services that we have provided for you.
6.
We will make sure that you understand the costs and charges that you are paying.
7.
If we make a mistake, we will acknowledge our error and put it right promptly.
8.
If you make a mistake, we will deal with it sympathetically.
